Some moments remind us why we built All Star Heating & Cooling on one simple idea: always do what’s right for the customer. Caterina's recent experience with our emergency HVAC service is one of those moments.
On a busy evening, when many companies had already closed for the day, Caterina needed help. Her heating and cooling system had an issue, and she just wanted someone who would show up, listen, and treat her home with care. Our technician Matthew Smith answered that call.
Going Above and Beyond After Hours
Caterina shared:
“Matthew Smith was wonderful!!! He came out after hours, took his time, explained everything, and went above and beyond! I felt like he actually cared. He didn’t rush even though it was dinner time. I really appreciated the way he handled my situation. I would highly recommend All Star. I signed up for the maintenance plan as well!”
For many homeowners, finding someone to respond after hours feels stressful. In this case, Caterina was happy to reach a real person and schedule emergency HVAC service when she needed it most. Matthew arrived, walked her through what was going on, and made sure she understood each step before moving forward.
True 24/7 Service Backed by Real People
At All Star Heating & Cooling, we call it “True 24/7 Service” for a reason. Heating and cooling problems do not wait for business hours, so our team stays ready to respond to urgent calls, day or night. Caterina’s story shows what that looks like in real life: a trained technician at your door who takes the time to explain, not rush.
Our leadership summed it up well: “Matt is a great technician and he has been with us for a long time. When you have the right people in place they do the right things and take care of our customers. We are happy to have Matt on the team and Caterina as a customer.”
Trust Built One Visit at a Time
For more than 20 years, All Star Heating & Cooling has served the Port Richey community with heating and cooling service grounded in trust, clear communication, and respect for your home and time. With 5-star reviews, our team takes pride in earning that trust on every visit.
If you need emergency HVAC service and want a team that shows up, explains the work, and puts your comfort first, call All Star Heating & Cooling at (727) 513-3310 or contact us online today.