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Terms and Conditions – All Star Heating and Cooling

These Terms and Conditions govern all services provided by All Star Heating and Cooling. By scheduling or receiving service from us, you agree to the following terms:

1. Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing. For projects exceeding $15,000, a deposit of up to 50% may be required before work begins. Final payment is due immediately upon job completion and prior to release of any warranties, project documentation, or completion certificates.

2. Payment Schedule for Multi-Phase Projects

If a project is completed in phases, payment for each completed phase or itemized service is due immediately upon completion of that portion of work. Timely payment allows us to maintain operations and keep projects on schedule.

3. Accepted Payment Methods

We accept cash, check, debit card, credit card, and offer third-party financing options (subject to approval). A processing fee may apply to card transactions. Financing terms will be provided in writing prior to commencement of work.

4. Permit Fees

All required permit fees are the responsibility of the customer and are nonrefundable, regardless of project completion status.

5. Unforeseen Circumstances & Additional Work

During the course of work, we may discover concealed issues that require additional repairs, services from other contractors, or changes to the agreed scope of work. Any such changes will be documented and approved in writing, and may affect cost and timelines. Work completed up to the point of suspension must be paid in full before the technician leaves the job site.

6. Quote Validity

All written quotes are valid for 30 calendar days from the date issued. After this period, pricing and availability are subject to change.

7. Refund & Cancellation Policy

Cancellations made at least 48 hours prior to the scheduled start date will not incur a cancellation fee.
Cancellations made within 48 hours of the start date may incur charges for materials purchased, permits obtained, or labor invested.
Refunds (when applicable) will be reduced by nonrefundable material costs, completed labor, and permit fees.
Special-order items are nonrefundable once ordered.

8. Ownership of Materials & Equipment

All materials and equipment remain the property of All Star Heating & Cooling until payment is made in full.

9. Homeowner Presence & Prepayment Requirement

The homeowner must be present for all scheduled appointments unless prior written approval is given. If the homeowner will not be present, full payment is required before work begins.

10. Warranty & Liability

Workmanship Warranty: 30-day warranty on repairs and 1-year warranty on equipment replacement from the date of service or installation.
Warranty Conditions: Annual maintenance is required to maintain active labor and parts warranties. Failure to maintain the system may void coverage.
Exclusions: No warranty is provided on drain lines. We accept no liability for drain line blockages, failures, or resulting damage. We are not responsible for damage caused by misuse, neglect, third-party alterations, normal wear and tear, or conditions beyond our control (including Acts of God, extreme weather, fire, or flood).
Service Hours for Warranty Work: Warranty work is performed Mon–Fri, 8:00 AM–5:00 PM (excluding holidays). Emergency service outside normal hours will be billed at our emergency rate, regardless of warranty status.
Third-Party Interference: Any repairs, alterations, or modifications by others without our prior written consent will void warranties in full.

11. Disputes & Defect Resolution

All disputes regarding invoices must be submitted in writing within 7 days of the invoice date. For warranty claims, reasonable access must be provided during regular business hours for inspection and evaluation. Customers must allow us a reasonable opportunity to correct any issue before seeking outside assistance.

12. Professionalism & Safety

We conduct ourselves with professionalism, courtesy, and respect, and expect the same from clients and anyone on-site. We reserve the right to pause or terminate work if we encounter abusive, threatening, unsafe, or unsanitary conditions. In such cases, the customer will be invoiced for all work performed and materials purchased up to the point of termination.

13. Price Matching (If Offered)

If we offer price matching, the customer must provide a written, apples-to-apples bid from a licensed, insured, reputable local company. The bid must reflect identical scope, materials, and service standards. We reserve the right to verify competing bids before matching.

14. Referrals

Any referrals provided are for convenience only. These companies are not affiliated with All Star Heating & Cooling. Customers are responsible for verifying licenses, insurance, and reputation before hiring.

15. Jurisdiction

These terms are governed by the laws of the State of Florida. Any disputes will be resolved exclusively in the county where the work was performed.”

Why Choose All Star Heating & Cooling?

Over 20 Years of Experience

Work with technicians who have experience in the field, work with modern technologies, and know the tricks of the trade to help keep you comfortable.
Family Owned & Operated

We carry our family values into our relationships with our customers, treating your property as if it were our own.
Quality Products & Solutions

Our technicians perform an extensive analysis of your existing equipment, review our findings, and make recommendations that best suit your requirements.
Customer Care Focused

We aim to provide excellent service that focuses on your needs, ensuring that you are completely satisfied with our services from start to finish.

What is the P.A.C.E. financing program?

P.A.C.E. (property assessed clean energy) is an innovative financing program that allows property owners to make eligible improvements to their homes or businesses that are then repaid through their property taxes.
P.A.C.E. provides homeowners access to cost-prohibitive and energy-efficient options that they otherwise could not afford. Because PACE is financed as a property assessment, repayments are made through the owner’s property taxes.
Learn more about P.A.C.E. and our other financing options.
Does All Star Heating & Cooling offer financing on new installations?

Yes! We offer financing and payment options because we understand there are a lot of things you would likely rather be spending money on. With our consumer financing programs, you can get the comfort where you need it most.
Learn more about our financing options.
Does All Star Heating & Cooling offer any deals or promotions?

Yes! We deliver seasonal deals and promotions on our tune-up services and provide installation rebates straight to your inbox. Whether you are a new customer or a familiar friend, ask your technician about our current offers and specials.
Is All Star Heating & Cooling a certified HVAC company?

Yes! We are certified in the State of Florida under State Contractor License #CAC1816425.
What HVAC products and brands does All Star Heating & Cooling carry?

We specialize in building custom systems to boost indoor air quality and comfort. We are well-versed in industry-leading solutions and materials from Lennox, Rheem, Amana, and Goodman.
What is indoor air quality (IAQ)?

Like the name suggests, indoor air quality refers to the air you breathe inside your home. Most people are surprised to learn that this can be even more polluted than the air outside! IAQ services are targeted solutions to increase the quality of your air, including source control, moisture control, ventilation, filtration, and ultraviolet treatment.
Learn more about air quality.

Areas We Serve

All Star Heating & Cooling is proud to serve Port Richey, Florida and other surrounding areas.

Contact All Star Heating & Cooling Today!

A member of our team will be in touch shortly to confirm your contact details or address questions you may have.

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